High Noon Casino - Player’s struggling to complete the account verification.

Casino doesn't want to verify my account after several attempts to send the correct documentation, saying that PDFs are not a way of providing the utility bill, and my drivers license wasn't accepted either.

Dear Ivan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. 

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ivan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They asked for an utility bill, when I provided the PDF file im sent by the electric company, they rejected it saying they needed a printed copy, I do not own a printer, and it just feels like making an extra step to make sure that you don't get KYC'd, also, the same picture of my driver's license that I have used for many many websites was also rejected. The casino is oddly sketchy and I wouldn't recommend anyone to ever play it.

Dear Ivan,

Please understand that it is nothing unusual to be asked to provide personal documents in another format than PDF (physically presented, not downloaded on computer only). I would strongly recommend cooperating with the casino and providing all the requested documents as soon as possible without any delay and in correct format.

Please keep me informed.

Dear Ivan,

Have you succeeded in verifying your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.