HomeComplaintsHigh Noon Casino - Player has experienced technical glitches while playing.

High Noon Casino - Player has experienced technical glitches while playing.

Amount: $1,000

High Noon Casino
Safety Index:High
Submitted: 15 Jan 2022 | Case closed : 21 Feb 2022
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 years ago

The player from United States has experienced technical problem while playing. After a closer examination, we ended up rejecting this complaint as unjustified.

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2 years ago

Fraud. Played Egyptian gold It was a new slot for me. My phone froze but the mini was flashing. I thought I won the mini.  My iPhone  finally became unfrozen and another screen popped up which was the progressive game option to win mini, minor, etc.,,file saying pick objects below until you get three matching symbols. 


You guessed it. I won the mini. I want to know why the mini was flashing before I even knew I won the option to play the progressive game. 


I contacted the casino via chat and they wouldn’t assist my.  They said I answered my questions wrong and disconnected me. 

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2 years ago

Dear Rccat1108,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

 

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.


file

 

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

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2 years ago

I have responded with a picture. Did. You get it?


file

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2 years ago

Thank you, Rccat1108, for your reply. Could you please forward your game history in Excel format and advise the exact time of the incident? Looking forward to hearing from you.

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2 years ago

mysteriously all my activity for that day is no longer on the website.

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2 years ago

It's ok. Please forward the entire game history even if that one day is missing.

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2 years ago

fileThey deleted all the activity prior to the issue I experienced. Here’s after I tried contacting them. file

Edited
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2 years ago

file

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Could you please advise the exact date and time of the incident? Thank you very much.

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2 years ago

January 11 at 10:56 Am

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2 years ago

When is the last record in your game history?

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

I see. One last thing, please. Could you advise how much was your active balance when you hit the "mini" and shouldn't be the disputed amount $23,88 only?

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2 years ago

It was $974.15. But I had just bet $150. So my balance would have been 1124.15.

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2 years ago

How much became your balance after that?

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2 years ago

It was $974.15. But I had just bet $150. So my balance would have been 1124.15.

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2 years ago

OK. So it wasn't added. Was it deducted?

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2 years ago

Yes, the $150 was already deducted.


thanks,

Cathy

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2 years ago

How much became your balance after that game round, please?

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2 years ago

Sorry… I looks like you are very close this case. I Have no idea

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2 years ago

I'm just trying to understand if the bet has been debited from your account or not.

If you have placed the bet but it was rejected and put back to your active balance we can't help you.


Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

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2 years ago

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.

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