HeyCasino! - Player’s withdrawal from casino is delayed.

tried to transfer money initially to be able to play, it was all so complicated, but in the end I took the gamble because you have to use your login codes from your bank, which I found disturbing.

Ultimately, 20 euros was deposited, the money turned out to have been transferred, but it was not visible. After a lot of contact with customer service, they said we need your details, so it was sent out. In the end I was able to play, win money and want to deposit it back. I notice that you need 50 euros.

I continued playing until I lost everything and eventually won 300 euros. I want my money and I still can't get the money back into my account. What kind of casino is this? Seriously, I feel seriously ripped off and not taken seriously.

Hello Haroldbdvernomen,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HeyCasino!. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey Nick ,

I spoke to them yesterday.

the worst thing is you verify and send all the documents but do not receive confirmation of receipt

yes, I played roulette with real money.

Yesterday I spoke to them for the last time, all very vaguely

best casino guru staffjust wanted to let you know that everything turned out fine in the end.

the payment was new to me and it took some time.

getting used to it

I didn't know it was so difficult, first rejected, ultimately it has to be verified.

You then have to choose another payment method, which also involves verification.

Then you have to download another app via email and send all the documents to be verified, so you're just waiting, but in the end you have the KYC "know your client" that takes time again.

but with patience it all worked out in the end today in the morning hours

so thanks again for the time and effort .ciao

Dear Haroldbdvernomen,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru