HomeComplaintsHeybets Casino - Player's account has been closed without reason.

Heybets Casino - Player's account has been closed without reason.

Amount: €1,650

Heybets Casino
Safety Index:Very low
Submitted: 07 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 19h 33m 13s

Case summary

4 hours ago

The player from Lithuania encounters issues with a withdrawal of 1650€, which exceeds the promised 72-hour processing time due to manual verification. After repeated unanswered messages, the player finds their account logged out and receives a message indicating it is "not activated." They express concerns over the casino’s lack of a valid gambling license and the sudden closure of their account after years of play without violations.

Public
Public
7 hours ago

On novemeber 3rd i made a withdrawal of 1650€, but i wasn't able to withdraw it instantly because it was needed to verify and confirm withdrawal manually by the administrator. By their terms, it should take max 72hours to complete withdrawal, but it was more longer than that.


At first they told me that they got no updates from finance team and etc. after a while they even started ignoring my messages on their site and on telegram. I started to feel worried why, because i was playing there for years and there was no terms and conditions violated.


And after more time trying to contact them, i got logged out and when tried to log in back again got a message " account is not activated" . This message has been seen by a lot of users when i did research on google, and the same problem, ignorim messages, not giving any info why this happened and etc. I'm not suprised why they have such a low score of trust and everything.

Also want to notice that they do not even have a license to have a online gambling site, because they were using GC Curacao license which is not valid anymore , because GC Curacao has ceased all operations on august 18th, and they even noticed on their page whoever are still using this license on their online gambling sites with this license are illegal and fraud. So how they are still here scamming other people and randomly closing their accounts for no reason and without telling them nothing why they did it. This is a lot money for me, i wagered around 150K in here, and thats how they treat me back? I have all proof and all logical answers that I did nothing wrong.

Public
Public
5 hours ago

Dear Sevenas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

However, since you are currently unable to log into your account, could you please specify if this was the first time you attempted to verify your casino account?

Which documents have you sent to the casino for verification? Have any of your documents been checked and approved?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Edited by a Casino Guru admin
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4 hours ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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