HomeComplaintsHeybets Casino - Player demands refund from casino for not accepting German players.

Heybets Casino - Player demands refund from casino for not accepting German players.

Amount: €1,300

Heybets Casino
Safety Index:Very low
Submitted: 21 Nov 2023 | Case closed : 13 Feb 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

8 months ago

The player from Germany had requested a full refund of their $592 deposits from Heybets Casino, citing that the casino did not accept players from her country according to their Terms & Conditions. The player informed us the funds had not been confiscated by the casino, but were lost instead. We could not request a refund on her behalf. As a result, the complaint was rejected due to the absence of unjust actions from the casino's side.

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Private
11 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
11 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
11 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
11 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
11 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
11 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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