The player from Germany had requested a full refund of their $592 deposits from Heybets Casino, citing that the casino did not accept players from her country according to their Terms & Conditions. The player informed us the funds had not been confiscated by the casino, but were lost instead. We could not request a refund on her behalf. As a result, the complaint was rejected due to the absence of unjust actions from the casino's side.
Heybets Casino - Player demands refund from casino for not accepting German players.
Amount: €1,300
Heybets Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
Heybets Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
