Heybets Casino - Player believes that their withdrawal has been delayed.

HeyBets Casino is stalling my verification and, consequently, my cashout. As a loyal player and VIP Silver member, I have consistently demonstrated my commitment through substantial deposits and extensive gameplay. This makes the current situation all the more frustrating and unacceptable.

I have endured 16 consecutive losses, yet my dedication to HeyBets has not wavered. Despite this, the lack of responsiveness and delay in processing my cashout is intolerable. It feels as though the casino does not care to reply to emails and chats, which is highly unprofessional and disappointing, especially considering my VIP status.

How is it possible for a patronage like mine to be treated in such a manner? The level of service being provided is far below what one would expect for someone who has shown such loyalty and commitment. The continued stalling of my verification and cashout process is simply unacceptable.

I am demanding the prompt approval of my documents and an immediate response to this issue. It is time for HeyBets to show the same level of commitment and respect to its loyal players as we show to the casino.

Thank you for your prompt attention to this matter.

Dear puzzimazzi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear puzzimazzi,

Have you received your withdrawal from the casino yet?