HellSpin Casino - The player's withdrawal is delayed.

Hi. I live in nz. And i playing hellspin sometime for long. And almost my withdrawal done super easy( small amount under 1k) . but this time i has big win after small deposit. I made withdraw from 8.12 until now i dont have that money. I mailed them chated with them so many times. They only answer we have issue and we working on it to resolve. Day by day i keep asking but nothing change. Issue still there . they keep saying the same answer.

Hello jaypham9988,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HellSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi nick.

My account fully verified after they cancelled my withdrawal and asked me more documents.

This issue is my 2nd withdrawal. I have 2 debit cards

First withdrawal i deposit by 1st card and won. I withdrawed to same card. And they cancelled and mailed me to used bank transfer. I followed and i got money.

Second withdrawal ( issue withdrawal : i deposit by 2nd debit card. Before i play i cancelled all bonus and played by real money. I won and make withdrawal. They cancelled and asked me more documents again. I done and they succesed my withdrawal. But money never come after long wait.

I mailed and live chat with them day by day for nearly 1 week. Nothing changed

The last time i spoke to them was yesterday. They still answer the same : " Issue unsolved we working on that. Dont worry you have your money soon"

🙁((( i nearly give up with them.

Thank you so much

I contact them again today. And they said still working on that. Nothing up date. They said issue because problem from my bank. I asked them what the problem so i can try to call my bank. And they said they cant tell me???? What it mean??? If problem from my side why they cant tell me? Why they need to fix by theirs side? And keep telling me to wait ....

Update: they refunded 2.5k to my casino account and told me to make new cash out request. I done it with my other bank account number link to other card not same with the card with this issue. And just got success by them. Hope i can have that money without issue again. Lets see what going on. Thank nick for helping me. And have good new year.

If anything else i will let you know.

^^

Let me know if the new withdrawal arrives. We will keep the complaint open until then.

Hi nick. I got my withdrawal. Thank for your help. We can close this post now.

Thank you jaypham9988 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick