The player from Thailand had his account closed and funds confiscated by Helspin due to alleged fraudulent activity. The player was unsure of any wrongdoing and sought assistance. We requested further information and communication evidence from the player. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to lack of information.
HellSpin Casino - Player's account has been closed and funds confiscated.
Amount: 10,000 ብር
HellSpin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
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4 weeks ago
Hi I played with helspin they not pay me.
" Our security department has identified activity in your account, which is considered as fraud.
In this regard, your account has been closed and all funds have been confiscated.
If in the future we find out that you have opened a new account in our casino, the accounts will also be closed and all funds confiscated."
I not sure what I do wrong
can you help?
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4 weeks ago
Dear ChatSlot,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
Have you accumulated your winnings with or without an active bonus?
Have you communicated with customer support after your account was blocked? Have you received any closer explanation about the reason your account was closed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 weeks ago
Could you please advise if you passed the full KYC verification?
yes
Have you made any successful withdrawals from this casino before?
no
Have you accumulated your winnings with or without an active bonus?
not sure don't think so
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3 weeks ago
Before we proceed with your case, please forward me all the communication between you and the casino as well as any other evidence that could be relevant to the investigation. My email address is veronika.l@casino.guru. Thank you.
