The player from Bangladesh faces issues with withdrawing funds after initially depositing through NAGAD. Despite changing the withdrawal method to DOGECOIN, multiple withdrawal requests are denied due to a payment processing error, with over 15 attempts made without success.
Helabet Casino - Player experiences repeated withdrawal denials.
Amount: ৳12,400
Helabet Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 2h 46m 9s
Case summary
2 hours ago
Public
Public
3 days ago
I made a deposit through e-wallet NAGAD and after a few days I won and wanted to withdraw the funds. After waiting for many days the same method did not come to the withdrawal section. So I decided to change my withdrawal method to DOGECOIN , I made a deposit, wagered the deposit and requested to new withdrawal but my withdrawal request Denied by operator (payment processing error). I'm trying to withdraw 15 times+ but same effect. I tried everything I could. I changed the withdrawal method, I waited for so long But my withdrawal is not successful.
User id:-1026361037
Email:-ehj********@gmail.com
Public
Public
3 days ago
Dear loveyoumaa11222,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Am I correct in understanding that the first payment method you used for depositing into the casino is not available for withdrawals?
Have you wagered the deposit you made via Dogecoin before you requested a withdrawal?
Have you contacted customer support to inquire about the reason your withdrawal request is repeatedly being rejected?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
3 days ago
Yes, I placed the bet before requesting the withdrawal. Yes, I completed my personal profile completely. I contacted the customer service. They told me to try for the withdrawal after a while. I did but the same problem.
After complaining to you here I request for withdrawal again my withdrawal was rejected and my deposit and withdrawal page was blocked, now I can't make any bets with my account, can't play games. Then I contact support again. They asked to mail the security team. But security team is not replying to my mail for 4 days now. Security team is not replying to my mail for a long time now what should I do??
Please contact me helabet security team and solve my problem. I'm tired of waiting for mail from security team.
My account registered mail:-ehjwjdj****@gmail.com
Casino Guru is examining the case
