Helabet Casino - Player experiences repeated withdrawal denials.

I made a deposit through e-wallet NAGAD and after a few days I won and wanted to withdraw the funds. After waiting for many days the same method did not come to the withdrawal section. So I decided to change my withdrawal method to DOGECOIN , I made a deposit, wagered the deposit and requested to new withdrawal but my withdrawal request Denied by operator (payment processing error). I'm trying to withdraw 15 times+ but same effect. I tried everything I could. I changed the withdrawal method, I waited for so long But my withdrawal is not successful.

User id:-1026361037

Email:-ehj********@gmail.com

Dear loveyoumaa11222,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that the first payment method you used for depositing into the casino is not available for withdrawals?

Have you wagered the deposit you made via Dogecoin before you requested a withdrawal?

Have you contacted customer support to inquire about the reason your withdrawal request is repeatedly being rejected?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I placed the bet before requesting the withdrawal. Yes, I completed my personal profile completely. I contacted the customer service. They told me to try for the withdrawal after a while. I did but the same problem.

After complaining to you here I request for withdrawal again my withdrawal was rejected and my deposit and withdrawal page was blocked, now I can't make any bets with my account, can't play games. Then I contact support again. They asked to mail the security team. But security team is not replying to my mail for 4 days now. Security team is not replying to my mail for a long time now what should I do??

Please contact me helabet security team and solve my problem. I'm tired of waiting for mail from security team.

My account registered mail:-ehjwjdj****@gmail.com

10days + over but helabet security team not reply me

I have waiting 5days please reply my complaint

Thank you very much, loveyoumaa11222, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Helabet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy", we keep on trying.

Hi loveyoumaa11222,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Helabet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please, specify why the player's withdrawal requests via Dogecoin were rejected and if there are any alternative options.

I'm looking forward to hearing from you. If you have any supporting evidence, please, send it to my email natalia.b@casino.guru

Kind regards,

Natalia

Complaint ID:131623

Sir I first deposit through e-wallet NAGAD but when I want to withdraw I don't get NAGAD payment option withdraw so I deposit in Dogecoin as an alternative payment option and bet the deposited money. Then I make withdrawal request in Dogecoin.Withdrawal request on Dogecoin is approved shortly after the withdrawal is rejected by the payment operator. In this way I try 10-15 times after a while.

Then the deposit and withdrawal page of my account was blocked after asking for document verification in my account. The casino does not allow any kind of betting with my account, I can't bet on any games.

I emailed Helabet security team with the photos of the documents provided in my personal profile of my account. I have not received any reply from them for 11 days. Helabet security team has not given me a single mail reply for 11 days.

They are not replying to me.

Please help me to solve my account problem.

Helabet User id:1026361037

Email:-ehj*******@gmail.com

Hello casino guru,

It's been 10 days since I complained but till now I haven't got any solution. And I haven't got any reply from Helabet security team since 15 days.

Please solve my problem

Hi loveyoumaa11222, now we are waiting for the casino to respond. You'll be notified as soon as the casino replies. Hopefully, we'll hear from them soon.

I express dissatisfaction with the activities of helabet's security department.

On other sites where the security team responded within 15 to 20 minutes, the helabet security department did not reply even after 15 days.I feel very bad about this.

Dear Helabet Casino, I will also invite you to join this conversation and please solve my problem as soon as possible.

Dear Helabet Casino,I have been suffering from this problem for 16 days now. I am waiting for a long time and please do not delay.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Sir,my account was security problem. I need to verify documents on my helabet account. Since then I emailed helabet security department for 30 days and got no reply. And my problem is not resolved. My deposi­t/w­ith­dra­wal­/be­tti­ng/game playing are all blocked in my account. The helabet support team replied to the mail saying that it was out of their jurisdiction to contact the helabet security department. But the security team never contacted for 30 days.

I have been emailing the security team by photos of my ID card/selfies with documents/ my TIN certificate to the security team since 15 days but no solution and no reply to my problem.

5 days ago Helabet said from live chat (There are some technical problems at the moment with receiving letters. Unfortunately there is no technical ability to provide you with the exact time frame the issue will be resolved, please try again later.)

I waited for almost 1 month and did not receive any mail.

helabet company could not solve their technical problem in almost 1 month. It is not desirable from a popular betting site of helabet.

If the security department can't give a reply even after 30 days to verify the account, then I think the effect of this will reduce the love of the players to helabet casino.

User id:-1026361037

Account linked email:-ehjwj****@gmail.com

Dear loveyoumaa11222,

I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. The casino operates under the Curacao Gaming Control Board, which states that it will not handle individual disputes between players and operators. However, I still recommend trying to contact them via https://www.gamingcontrolcuracao.org/contact.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia