The player from Kuwait had their account at Heats closed after losing approximately 1200 CAD, as it was opened despite having a closed account at Deloro due to gambling addiction.
Heats Casino - Player’s account has been closed.
Amount: Can$1,200
Heats Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Heats Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
3d 6h 42m 3s
Case summary
4 days ago
Public
Public
6 days ago
This casino is the same casino as Deloro casino. I have an account opened with after I came to know that same casino. Which they shouldn't opened or activated my account bcoz my account is closed with deloro for gambling addiction.
And now Heats they closed my account after loss around 1200 CAD.
Public
Public
5 days ago
Hello Alprince2001,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Heats Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise when did you request for self-exclusion?
- Since when is your new account open?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
5 days ago
Could you please advise when did you request for self-exclusion?
Was closed pn their sister casino deloro on Dec 2023
Since when is your new account open?
November 22 2024
When was the last time you spoke to the casino and what was it about?
On November 23
Public
Public
4 days ago
Hello Alprince2001,
Did you ever mention you had gambling problems to Heats Casino?
Please forward the communication between you and the casino to nikolas.b@casino.guru for further review.
Regards,
Nick
Casino Guru is examining the case
