Haz Casino - Player’s criticizing Responsible Gaming practices.

Guten Tag,

Haz Casino erlaubt den gleichen Spieler über verschiedene Konten einzuzahlen.

Ich hatte dann das Casino gebeten mein Konto zu schliessen mit einem Guthaben von rund 1000CHF. Ich habe im Chat sogar mitgeteilt, dass ich Spielsüchtig bin und der Support hat nichts gemacht. Auf die Anfrage hin mein geld zurück zu erstatten kam wie immer nur die Antwort, dass Sie so schnell wie Möglich gehandelt haben. Das Konto war aber mehr als eine Stunden weiterhin offen.

Danke für Eure Unterstützung.

Dear Basel,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I have checked general terms and conditions, and this is what I found https://www.hazcasino.com/en/info/terms-and-conditions:

"Closing your Account

You are entitled to close your account at any time by sending an email to or doing so in My Profile. We will endeavor to respond within a reasonable time. You are responsible for all activity on your account until such closure has been acknowledged and affected by us."

Could you please advise what was a time frame since you have requested your account closure till it got closed? Any supporting evidence, such as screenshots of the conversation and subsequent game history, would be very much appreciated.

Regarding deposits into different accounts, those are prohibited:

"All payments into your account must be from a payment source on which you are the named account holder.

Transfer of funds between your account and other player accounts is prohibited."

Looking forward to hearing from you.

Best regards,

Petronela

Guten Tag,

es war mir Möglich drei Konten zu eröffnen und auf allen drei Konten mit der gleichen Kreditkarte einzuzahlen. Das Casino ist nicht bereits ein Teil der Einzahlung zurück zu erstatten, obwohl Sie über meine Spielsucht informiert wurden.

Es ist Möglich mit den gleichen Daten einfach mit einer anderen Email Adresse sich mehrfach anzumelden.

Jedes Konto habe ich selber geschlossen und wieder ein neues mit einer neuen Email Adresse eröffnet.

Besten Dank für Ihre Unterstützung. Mit freundlichen Grüßen Basel09

I have checked general terms and conditions, and this is what I found https://www.hazcasino.com/en/info/terms-and-conditions:

"You are allowed to have only one account. If you attempt to open more than one account, all your accounts may be blocked or closed. You are not allowed to sell, transfer or acquire an account with us from any other user. We reserve the right to close any accounts that are traced to the same address, IP address or computer or are suspected of having been transferred between users and freeze any winnings on those accounts. If we have deposited any bonuses, winnings or other funds into a duplicate account, we reserve the right to remove such funds."

Is any of your accounts opened now?

Nein alle Konten sind geschlossen. MFG

If you would like to self-exclude yourself from the casino, I would recommend sending an email to support@hazcasino.com stating a reason and period for which you wish to be self-excluded. Only you can request a self-exclusion. 

Dear Basel,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.