Harry's Casino - Player’s withdrawal has been delayed.

Hi,

I withdrew £200 14 days ago and it is still not in my account.

The site said that it had been processed and that I should wait for the money but I have been waiting for 2 weeks now and they have stopped responding to my emails.

I now have a further £470 withdrawal that I submitted today and that has been sat in pending withdrawals since this morning but I am worried that having not received my first withdrawal that I will not get this either.

The site are very quick to take my money but awful at paying what is owed!

Dear Philthered,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

Looking forward to hearing from you.

Best regards,

Kristina

Hi, yes I passed the KYC verification process and I am fully verified.

This was my first withdrawal but it was originally made on November 12th which is now over 14 days ago.

Thanks,.

Phil

Thank you very much Philthered for your quick reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Harry's Casino to join us and help us resolve the player's issue.

They haven't responded eh what a surprise.

They have got back to me a couple of times since giving a variety of weak excuses such as Covid hitting their staff and saying my money is safe and they are just making 100% sure of the best way to send it so it hits my account in full!

That suggests to me they haven't even sent it!

They are apparently licenced by Curacao Licencing so I have also contacted them but as of yet have not had a response.

I am really worried that this is a scam site.

We haven't receive any answer from the casino yet. We are now extending the timer by 7 days. If the casino fails to respond to us within the given time, we will be forced to close the complaint as "unresolved" which could lead to casino's rating deduction.

They won't reply. They have now blocked my account and said they will no longer reply to my emails.

This "casino" shouldn't have a rating at all as they are not a real casino. It is a scam site for stealing money end of story.

I am very shocked and pleased to be able to report that I received my £670 in my bank today.

I believe this is off the back of my campaign against them. I emailed the 3-4 times a day saying I would not stop until I either got my money or had them closed down.

I reported them to the police, the Curacao E-gaming authority and wrote about them on any review site I could find.

I have to admit I am in shock as I had written the money off.

What is interesting is the money does not look like it's from a foreign transfer. It looks like a transfer direct from a UK bank from a person called SHITLA PRASAD 🤷‍♂️

Dear Philthered,

So you can confirm that you have received the money and want to close your complaint?

Yes please close as resolved

Dear Philthered,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru