HomeComplaintsHarry's Casino - Player’s account has been blocked.

Harry's Casino - Player’s account has been blocked.

Amount: £500

Harry's Casino
Safety Index:Very low
Submitted: 01 Oct 2021 | Case closed : 18 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United Kingdom had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Hi I won 500 with harry's asked for a withdrawal request was told it had been processed then about 2 weeks after the request was told it had been cancelled no explanation so I lost my 500 I still got over 300 in my account but they blocked me again no explanation so I lost I think my 300 as well not happy they take deposits but when u win they don't pay out

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3 years ago

Dear markwarren1942,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear markwarren1942,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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