Harry's Casino - Player is inquiring help.

Hello,

I cooperation with the KSA (Kanspelautoriteit) and different Dutch Banks we are starting up a investigation to the ownership (real persons) behind the website's;

- Divas luck

- Cobraspins

- Playatharrys.com

- and many more

We will give Harry's one last opportunity to react on my previous email from 12 December... After this warning we will take serieus steps in getting the people behind this sites!

I give you the opportunity to refunds the 20.000 one more time, otherwise I wish you good luck.

I already started a complaint; https://casino.guru/divas-luck-casino-player-s-enquiring-about-casino-s but know it's enough.

So give a reaction on my email or otherwise we will start the investigation next week

Dear FlyingDutchman83,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

I would also like to inform you, that we won't keep complaints open without any explanation. Since this is not the first complaint without specifying the issue, we might not publish any of your future complaints similar to this one.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

Hello Kristina,

I'm a former gamble addict that lost a lot of money.. I'm not gambling anymore (clean) and spending the time reading everything about gambling rules and license operators. I also have contacts with the KSA (kanspelautoriteit, a friend of mine is working there) and because of my financial background I also have good contacts with different banks in Holland. (Department of cybercrime)  

Playatharrys has promis (look at the email that they send) to working together with my therapist. My therapist has contacted them a few times but they didn't react anymore. Now I'm "clean" and have been laying contacts with the KSA and Banks. I did research with them to investigate if they used real software, if they have a license, if they are handling within the law in Holland. I lay contact with (cambling)subplayers, payment method operators and many more different subplayers to the casinos from Divas Luck.

The way Playatharrys (and the other famous scam casino's they have) is working if not fair. They have illegal software (it's not on the original server) and they have absolutely no customer protection or a license. 

I give them the opportunity to come forward and give me the deposit amount from +/- € 25.000,00 back. If they don't want to react (or don't give me/us a answer) we will drop everything on this platform and will start an investigation to the (nature)person(s) behind these casinos. I have a very good investigation team with me and we will definitely find the people behind theys websites.

So i want to ask you to invite Playatharrys and ask if they want to react to my last email or on this platform.

Can i send the documentation to you? I cant drop them in this reply. (it doesn't work)

Kind regards, 

The investigation team 

FlyingDutchman83, could you please advise on what basis you believe that you are entitled to a deposit refund? Would you be so kind as to advise when exactly you informed the casino about your gambling problem?

Furthermore, please clarify who is replying to this complaint. In your emails, your therapist claims you haven't had access to your email address since 30.08.2021, however, you submit complaints and reply using this email address, and you are signed as "The investigation team." Thank you in advance.

I will give a reaction after the christmas days😊 Marry Christmas everybody 🃏♦️

Hello Guru,

I'm bissy with all the documentation. Can you give me 1 more day please? I will promise that I have everything

Almost 2 weeks have passed and you still haven't provided the required information. I am sorry, FlyingDutchman83, but if this continues, I will be forced to close this complaint. Thank you for understanding.

Hello Guru,

First of all the casino (and many other websites from the same operator) are operating against the law. Also the website(s) are using illegal server(s). They don't react on receaust to set limits or to block your account (i will send you documents that proof it)

I had no access to my gmail account in september 2021 because of my gambling problems. My therapist had only access to make contact with different operators to look if there's a possibility to get my money back.

Harry's Casino reacted to this call and wanted to help me. My therapist needed to send a few documents (what my therapist did) but didn't hear anything back from them since then...

My fathers friend works for the Kansspelautoriteit (KSA) and I have good contacts with the Nederlandsche Bank. I was telling them about my gambling issues and we decided to set up a "investigation team" that investigated this casino operator. Also the Dutch Cyber Crime Department (police) wants to join us if it is necessary. But we first want Harry's Casino (and also Divasluck, Cobraspins, anonym.bet etc) to give me my deposits back... I asked multiple times to block my account, and didn't do anything!

I hope Harry's Casino wants to answer my last email about my complaint and give me my deposits back.

I want to send all the documents to you, where can i send it to? can you give me your email adres please? i cant upload any documents on this website.

Please forward everything you weren't able to upload to kristina.s@casino.guru. Thank you in advance.

Hello,

I have send you the documentation.

Kind Regards,

FlyingDutchman83

Thank you very much for your email, FlyingDutchman83. Do I understand correctly that you requested self-exclusion only from Divas Luck Casino in Juli? Did you request self-exclusion directly from this casino as well before you made all those deposits in August?

Hello,

I did. But first I didn't know that playatharrys.com, divasluck.com, cobraspin and anonym.bet where from the same operator. I detected after my first investigation period. The only thing I want to get is a reaction from them on there previous email.. I never get a reaction. After their reaction I want to decide if I setup a investigation. I did but that was never a serieus attempt to get my money back.

Kind regards,

Flying Dutchman

Also got to know.. In that period I was completely addicted. I needed protection from the operator but didn't get anything. The only thing I get was less money and no protection at all

I apologize, FlyingDutchman83, but I don't see any self-exclusion request from this casino before you made those deposits. Maybe I am missing it? Would you be so kind and forward me only that one specific request (self-exclusion request from Harry's Casino) once again?

The operator from PlayatHarry.com is one of them

I am sorry, FlyingDutchman83, but I am pretty sure you know by now how a self-exclusion request should look like, and this is not it. This complaint has been opened for more than a month and you have been avoiding my questions, delaying answers to them, and you haven't been able to provide any strong enough proof, that you requested self-exclusion from this specific casino before you deposited money to your casino account. And on the other hand, you kept providing evidence and information that wasn't requested or related to this case. After reviewing all the information and documents you provided, we don't see any reason why you should be refunded.

Please understand, that it is very difficult for us to proceed with this case without bulletproof supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. I truly hope your investigation team will be able to help you more.