The player from Ontario faced repeated cancellations of his withdrawal attempts, exceeding six times, and was frustrated with the casino's refusal to process the payout. His account had been fully verified for at least two weeks, and he had accumulated his winnings using real money. After communication with the Complaints Team, the issue was resolved, leading to the successful processing of his withdrawal.
iWild Casino - Player’s withdrawal is repeatedly canceled.
Amount: Can$367
iWild Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
iWild Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
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1 month ago
These guys have cancelled my withdrawal several times (over six times) trying to get me to cancel my withdrawal and are not paying out. Do not use these guys!!!
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1 month ago
Hello blakeadam45,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
My account has been fully verified for 2 weeks at least. Real money. The casino is not answering any of my emails, they just cancel the withdrawal and expect me to cancel.
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4 weeks ago
Dear blakeadam45,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
