Home Complaints Hallmark Casino - Player’s account has been blocked.

Amount: $616

Hallmark Casino - Player’s account has been blocked.

Hallmark Casino
5.6/10 Questionable reputation
Submitted: 21 Jul 2020 | Unresolved : 10 Aug 2020
Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

313 days ago - 10 Aug 2020

The player from United States had her account blocked. Casino didn't respond.

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These guys took my account and now i cant into it at all. All i want back is my 40 deposit its just wrong that there able to pull crap like this i will never return

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Dear Sunshine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your case. Could you please elaborate? Do I understand it correctly that your account has been blocked? What reason has been given to you by the casino? Please forward any relevant communication to petronela.k@casino.guru.  I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

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Really you think so! Thats why I said you took my account and wont let me back in. That is crap Ive got the card I paid with Ive got Id you guys need to check things out a little better befoer you go blocking some one who has 616.00 in there account. its not like im trying to rip you off. Im the one being ripped off.

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Dear Sunshine,

I’m sure you understand that I don’t work for Hallmark Casino, but as one of the Casino.guru independent employees and professionals I’m trying to help you to resolve your problem. Have you received any explanation from the Hallmark Casino? Do I understand it correctly that your account has been blocked? What reason has been given to you? Please forward any relevant communication to petronela.k@casino.guru.  Thank you in advance.

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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Thank you very much Sunshine for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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Hello Sunshine,

I looked at your complaint and will do my best to help you. I would like to invite Hallmark Casino into this conversation. Why you have blocked player's account?

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Why is my account blocked I dont know other then there not a good site because they dont make you verify your email befor you make a deposit that was my mistake. Because i gave them the wrong email i thought that was the email I had but it was not. They wouldnt allow me to change it. Ya thats fine with me to put them into are conversation

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We would like to ask the Hallmark Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.