GunsBet Casino - Player complains that he didn’t win anything.

Good evening I have already pointed out that the slots a continuous spin and continuous blocks with the excuse that they do not respond in Italian .... I made some winnings after the last one I played a lot of other money and how my account was self-managed ... ... small winnings and after continuous blocks .... I play on other sites and I have to be honest this thing had never happened ... empty spins and continuous blocks just after the small wins ... I have played until now and I lost big bucks ..... you can't always win but so many blocks and empty spins really scam ..... I will avoid playing again and I will do a very bad review ...... The account is self-managed after the winnings the blocks .... really shameful .... especially the egt jackpot games ...... really shameful and the operators when it suits them respond in Italian and when it is not convenient they say no translate into Italian .... I repeat shameful and this makes it clear that it is self-managed thanks good day today I play to almost 1000 euros and lost all without big winnings .... small and after continuous blocks

Dear Efisia,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Hello, thank you for answering ... I know that you can't always win the game for a while several times I have pointed out the inconsistency of the slot spins to the operators but never had any answer ... spins run in circles and blocks so as not to win the game on other sites and even there rightly you win or not win but so self-managed I have never seen and very obvious ..... I knew that the answer was this I still played up to the other yesterday and also good figures but it was the same the laps were not clean indeed continuous blocks and empty laps ... in fact after several reloads to try again and given the continuous auto-block of the laps I came to the conclusion of not doing more refills on your site I will continue on others where you can win or not rightly but at least there is someone behind you who manipulates the games x that this is what I noticed and playing not clean is a scam just to lose money ..... not you have more fun because the thing is no longer clear ..... also the fact that I pointed it out and never an answer already makes it clear that they know and indeed they will have made a laugh .... now I laugh I am not playing anymore ...... good day thanks

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.