The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GreatWin Casino - Withdrawal of player's winnings has been delayed.
Amount: €65,000
GreatWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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2 years ago
Translation
I have won €50,000 so far. According to my VIP status, it would be 800€ per day/12000€ per month. Greatwin has transferred €800 in one week so far. I have written over 20mails. We're just ashing here. If the payout of €800 takes a week, I need over a year for the money to be in my account. Everything is tried here by Greatwin to gamble away the money. I won't lose a cent, will wait completely for my money. What Greatwin is doing is big deal cheating.
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2 years ago
Dear Hus1234567,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
You write €12,000 in the general terms and conditions to be paid out. How is that supposed to work if you have only paid out €800 in a week. I don't know if you are aware that I have 50,000 euros in my account. If you're slowly paying out in these steps then I'll be waiting more than a year for it. Take a look at other competitors, nobody has something like that only you. They don't even follow their own rules. I say only 12000€ a month. Then you transfer me 12000€ per month and then the matter will be over in 4 months.
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2 years ago
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Now that I've won €55,000, Greatwin claims that I should wager my money again so that the payouts can be made. Such bullshit. This bookmaker is cheating, all reviews that are online have been bought and rated positively. This bookmaker is a total scam. I've been fighting to get my money for two weeks. So far €3200 has been paid out with a fight. Just sad. I have to hire a lawyer for this shit now
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2 years ago
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Great win has paid out €3200 on 10/18/2022 so far. My account at Greatwin is now €59,750 and they write me to wager my winnings again before paying out. What they write is a lie. I won the money without any bonus. Greatwin just doesn't want to pay out because they lock the system from the start. Deposits work perfectly. Bit strange that there are only problems with payouts. Why do you open a betting shop if you don't want to pay out?
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2 years ago
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Again, I've won even more now, it's now €65,000 and Greatwin doesn't want to pay out. Why did the payout work on October 18, 2022, and not anymore from then on. i know the answer They block the payout, how can such a casino be positively tested. You can see that the positive reviews were bought. This casino is a disaster. I've done over 30mails and live chat and nothing is being done. They just wait for me to lose the money. I won't lose a dime it'll only go higher. We'll see how long they stick with it. They should rather pay out all my money before they lose even more.
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2 years ago
Thank you for your reply, Hus1234567. Do I understand correctly that you are not able to request a withdrawal at all?
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2 years ago
Dear Hus1234567,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
Greatwin pays now. Everything is clarified
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2 years ago
Awesome news, Hus1234567. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
