GreatWin Casino - The player struggles to withdraw.

the casino does not pay my withdrawals, I always make a new withdrawal and I wait a week after which there will be a problem with the payment.

because the data required for the withdrawal did not reach the payment service provider. or time limit interruption or something unnecessary ...

Hello Joni,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Greatwin Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal in the casino? How long exactly is the withdrawal pending? Is your account already verified and if yes, since when exactly?

When was the last time the casino responded to you and what was it about?

Please note that we recommend to wait at least 14 days after finishing the verification to receive the first ever payout from the casino.

Looking forward to your answer.

Regards,

Nick

I have received one withdrawal of € 490 I have now had three 490e withdrawals at the same time for 2 weeks because the casino can withdraw 500e a day and can have three withdrawals open. my game account is 1500e and 2 withdrawals now total 980e.

my account is verified and everything is fine it is said in the chat and that there is a delay and apologies but the problem itself is not talked about and round answers are given.

(15:07:45) Sammy: Joni, please note as per the terms, you can only have up to 3 active withdrawals at the same time. Once, one of the 3 has been processed, then you'll be able to proceed with making an additional one. Furthermore, all withdrawals undergo a 3-day pending period. Once complete and processed it may take an additional few days depending on the payment method and bank, excluding weekends. You will receive a confirmation email from the finance team once sent out to you.

so it is not an account or confirmation etc. for some reason the money does not move out, I make withdrawals and they are interrupted due to time delay or some other reason and the money is returned to the game account to be played, it is said that sorry for the disturbance try to withdraw again and wait the same week again.

Hi Joni,

We need to inform you that your withdrawal request of EUR 490 was declined by our finance department because the data required for the withdrawal did not reach the payment service provider.

Please make another bank transfer request using bank transfer.

Thanks in advance and apologies for the inconvenience!

If you have any further questions, please feel free to contact us back at support@GreatWin.com or Live Chat and we will be happy to assist you.

Best wishes,

GreatWin.com Finance Department

Hello Joni,

Could you please advise if you have followed the casino's guide and requested a new withdrawal? If yes, what is it's status?

I got healthy after waiting for 3 weeks

Hello Joni,

Do I understand it correctly that your issue has been resolved?

Dear Joni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The problem has been solved

Thank you Joni for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick