Home Complaints Greatwin Casino - Player's not able to request a withdrawal.

Greatwin Casino - Player's not able to request a withdrawal.

Amount: €350

Greatwin Casino
Good reputation
Submitted: 21 Jun 2022 | Resolved : 21 Jun 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player from Italy is struggling to withdraw her winnings. She later confirmed that the issue was resolved.

Public
2 weeks ago
Translation

Hi, I'm Kristina. I have been trying to withdraw for 24 hours .. unfortunately when I arrive to put my data and my iban the page is played and does not go on blocking the withdrawal.

A week ago I tried to withdraw the first 150 but in an email they wrote me if my withdrawal method was not good and to try again with another way but it crashes. I attach the screen of the mail I received. Please help me

Automatic translation:
Public
2 weeks ago

Dear kristinasula45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first attempt at withdrawal? Could you please confirm that you have successfully passed the KYC verification?

Also, I don't see any screenshots attached to this complaint. Would you be so kind as to post them here?

Thank you very much in advance for your reply.

Best regards,

Kristina

Public
1 week ago
Translation

I solved thanks and sorry

Automatic translation:
Public
1 week ago

Awesome news, kristinasula45. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.