GreatWin Casino - Player is unable to withdraw.

I deposited money and because I never got the bonus I want to withdraw again but it won't let me

Dear Dutchman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation.

Could you please advise if you requested a refund from the casino? What was the casino's reply? Did the casino explain why your bonus wasn't credited and if it can be credited to you later?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Dutchman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.