Grande Vegas Casino - Player’s withdrawal has never been processed.

I won 900 at grand vegas so i summited ther acplication with all the id the required an they never sent me my money nor did they say why they didnt

Dear Carla,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have completed the account verification successfully in the past? Do I understand correctly that your withdrawable funds have been deducted from your active balance but never processed? Do you still can see pending withdrawal in your account or it has been cancelled completely? Lastly, please advise when this issue has begun.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Carla,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.