Grande Vegas Casino - Player's winnings have been confiscated.

I have been playing at Grande Vegas for several years and I finally won a bit of money a few weeks ago. I submitted everything requested for account verification and was told my money would be deposited. Apparently I played a few free bonuses after I requested a withdrawal and they cancelled my withdrawal and even took my winnings. They told me that it is one of the rules that you can't play any free bonuses while my withdrawal is being processed. I have never heard of anything so ridiculous. If you win a jackpot at a regular walk in casino they encourage you to keep playing. It is the biggest scam and I wish that they would have to be held accountable!

Dear Angela,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Angela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.