Goxbet Casino - The player's balance disappeared.

the casino is fooling its players ... this morning, 09/17/22, I played in the casino with a small amount of about 45-46 UAH... then the site began to issue a TECHNICAL ERROR HAS OCCURRED and began to overload... I postponed the game for 20-30 minutes, then I went in and it turned out that my money account is empty and the bonus account that I started playing is empty, that is, UAH 0.19 was left on the real account... I contacted the support service and they told me that I canceled the bonus account myself, although I did not do it, but the money account is you they withdrew the funds themselves and you have it in the withdrawal history, but I also did not do that and sent a screenshot from the bank that I do not have the specified card from their side....and they unsubscribed that I am responsible for everything, they I don't have any of my data...this is not the first time this happened to them, I had a problem with them many years ago and also couldn't prove anything and there was no one to complain to, now I found that I can complain and I'm writing because they treat their players not fair

let them return everything as it was and compensate the corresponding moral damage

Hello masyamasya,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goxbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what kind of bonus did you use? Is the money visible in your betting or bonus history? Can you please forward your communication with the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Dear masyamasya,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.