The player's bonus was not credited as the casino claims that the player deposited over the limit. The complaint was rejected as it was sports betting related.
Goldenbet Casino - The player's bonus was not credited.
Amount: €500
Goldenbet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Goldenbet Casino has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I register at the www.goldenbet.com casino; Deposit €550 to get the welcome bonus up to €500.
Not having the welcome bonus, I write to support and they tell me that I am not eligible for the bonus because I have deposited more than the maximum, I understand that this is an error since the terms and conditions indicate that the bonus will be a maximum of €500 but at no time is it said that you have to deposit that maximum.
I request it several times and they have a despotic and rude attitude.
Automatic translation:
Public
Public
1 year ago
Hello yomusSms,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldenbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you claim the first deposit bonus? Did the casino forward you any term showing that there is a maximum limit for deposit? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello, yes I sent my documents for verification just yesterday morning. I spoke with different casino operators and they gave me several excuses, although the last one was the one they tell you, my deposit was higher than the bonus limit.
At all times it is indicated that the maximum of the bonus is €500 but in no place that the initial deposit should be less, I attach terms and conditions. I understand that if I deposit more than the maximum bonus I will get the maximum bonus and not 0, as I always have. 
The last time I spoke to the casino was today to reopen my account, which I closed yesterday out of anger.
Automatic translation:
Public
Public
1 year ago
Hello yomusSms,
Could you please advise if it was a casino or sports betting bonus?
Public
Public
1 year ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
