The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. Despite his account having been fully verified and him being promised to receive his winnings within 24 hours, the casino had started an investigation 7 hours after he sent proof of withdrawal. We had extended the response time by 7 days but the player failed to respond. As a result, we had no choice but to reject the complaint due to the lack of further information.
Goldenbet Casino - Player’s withdrawal has been delayed.
Amount: £1,458
Goldenbet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Goldenbet Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
I made a withdrawal on 22/3/24 and it was successful on the 25/3/24 but i am yet to recieve any money or any reason as to why i havent recieved funds. My account is all verified but can not get an answer from the casino
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8 months ago
Dear Kurtjenk,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
My account is fully verified and i was told on the online chat i would recieve the winnings within 24 hours
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8 months ago
So a further 7 hours after i sent my proof of withdrawal i recieve an email saying they have started an investigation. As soon as this casino recieves your deposit you are wasting your time trying to get any information from them
