Goldenbet Casino - Player has experienced a technical glitch while playing.

Hi

i opened an account with this casino recently. I was deposited 200$ and played. But when I was playing lots of bugs in their games. I told to the live support he asked me to check which game round but all of my game rounds had bugs. The games are connected to fake servers because every time error but the money has been disappeared from my balance even not even game rounds been completed. I recorded the whole session. I need a refunds because it’s cheating and robbing the players money for illegal.

Dear Anto1318,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Anto1318,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.