Golden Reels Casino - Player complains about unauthorized deposits.

Hi there,

I have contacted this casino and I am disappointed in the time it has taken them to address and resolve my problem. My bank account is overdrawn to the amount of $513 ($15 bank overdrawn fee).

I asked the casino to provide me with a list of my deposit transactions and compared it with my bank statement.

I even highlighted all the transactions that matched the list the Casino sent me, and you can clearly see that there were many transactions that appear on my bank statement that DO NOT show in my online gaming account's deposits history.

I only play with them. Nobody else.

I would like to reimbursed for the transactions that I DID NOT MAKE and if I made them, then they were not credited to my account.

Please help.

Dear JJ2610,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward your casino deposit history and your bank statement to compare them? My email address is petronela.k@casino.guru.

Additionally, please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or friends had access to your card details and might have used it without your consent?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there,

I will forward you my corresponding emails including the deposit transactions provided by the casino and also my bank statements.

In response to your query about anyone having my details.. 100% certain that nobody has access to my accounts and cards.

Also the discrepancy transactions are linked to the casino.

You will see what I mean shortly.

I will send you the documents now.

Thank you for your reply.

Have a lovely day/night

.J

Thank you very much, JJ2610, for the forwarded communication. Unfortunately, I haven't received any attachments. Could you please try again sending me your casino deposit history and the bank statements, so we can compare them? Looking forward to hearing from you.

Hi there,

I forwarded an email sent to me from the casino that contained a list of my deposit transactions to the following email address

petronela.k@casino.guru

My email also included an attached pdf document of my bank statements.

Is this the correct email link?

That's exactly my point

I only play with them

Which is why I do not know what all the other transactions from leki are.

I only use my mastercard debit bank card

There are several transactions that amount to close to $500

Could you please advise how did you identify that all those unauthorized transactions have been deducted by the Golden Reels Casino? 

Dear JJ2610,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.