Golden Lady Casino - Player’s withdrawal has been delayed.

I withdrew 550 after meeting all wagering requirements. This was a month ago. I sent ID that was asked. Then they told me couldn't withdraw to my debit card even though this is how I deposited. Told me to open a bit coin and it would be processed last week. Still nothing and have now stopped replying to my email. Been on live chat. They also are ignoring me

Dear Lisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please understand, that variety and accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence.

Bitcoin is fast and safe payment method and you can always convert bitcoin to cash and ultimately move it to a bank account. Do I understand it correctly that you have succeeded in opening a Bitcoin account and your withdrawal has been processed a week ago via Bitcoin? If there’s any relevant communication, including your withdrawal confirmation, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Lisa,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance and help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.