Golden Crown Casino - Player’s withdrawals have been delayed.

01 Dec 17:10 $8900AUD

04 Dec 07:00 $2000AUD

05 Dec 12:17 $5400AUD

10 Dec 17:48 $7100AUD

11 Dec 13:42 $2600AUD

Here are my current withdrawals that I’ve submitted to the casino. I’ve always been paid out quickly with Golden crown casino but for some reason this time my withdrawals are being held and when I try to resolve with a team member I am told my bank is at fault which I’ve confirmed is not the case. The transactions have not been processed via the casino and is counting on 17 days since my earliest withdrawal request and still showing as pending.

Dear Kylearcher,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payments are still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela thank for your reply.

Yes they are still pending although since writing here one of my withdrawals from the 01Dec has been rejected by the provider so I’m told by my host ,I’m advised to try again so I’ve submitted another withdrawal for that amount

I asked if this was a problem with my account verification and my host still insists the payments are accepted on there side and is waiting on my bank to process it I’ve confirmed this is not the case they have no way to trace an incoming deposit it will appear in real time into the account.

cheers,

Kyle

Thank you very much, Kylearcher, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Kylearcher,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite a Golden Crown Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Golden Crown Casino, could you please state the reason why the player's withdrawals have not yet been paid out and when he can expect the payments?

Thank you in advance for providing the information.

Kind regards,

Tomas

Dear Kylearcher and CasinoGuru Team,

We would like to share good news regarding this case with you.

According to the transaction data provided by the player, we found the following withdrawals in his account:

Withdrawal in the amount of 2,600 AUD from December 11, 2022, 03:42 UTC >>> was successful on December 20, 2022, 05:02 UTC.

Withdrawal in the amount of 7,100 AUD from December 10, 2022, 07:48 UTC >>> was successful on December 20, 2022, 05:02 UTC.

Withdrawal in the amount of 5,400 AUD from December 05, 2022, 02:17 UTC >>> was successful on December 20, 2022, 05:06 UTC.

Withdrawal in the amount of 2,000 AUD from December 03, 2022, 21:00 UTC >>> was successful on December 23, 2022, 10:45 UTC.

Withdrawal in the amount of AUD 8,900 from December 17, 2022, 04:33 UTC was successfully approved on our side on December 26, 2022, 08:28 UTC.

Currently, we are waiting for the confirmation of the transaction on the side of the payment provider.

We hope everything has been clarified, and this complaint will be marked as resolved.

We are very grateful for your understanding and patience.

Best Regards,

GoldenCrown casino team

Thank you, Golden Crown Casino, for providing the information.

Dear Kylearcher,

Could you please confirm if you have received all of the payments mentioned above?

Kind regards,

Tomas

All payments have shown up except for the $8900 one that was first rejected from the 01Dec that I resubmitted ! Thanks for the follow up they only accepted the last withdraw as I requested after 9 days also

Thank you, Kylearcher, for your confirmation.

I suppose that the last payment of 8900 AUD should arrive soon as it was approved by the casino just yesterday.

Please let us know once you have received the payment.

Kind regards,

Tomas

All payments have been received thanks !

Dear Kylearcher,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas