Golden Crown Casino - Player has been experiencing issues with a game.

Has anyone noticed the issues with the tiger tiger game by Yggdrasil? I started playing this game through Golden Crown Casino, just on small bets of about $2/3 per Spin. It was all fine. Then I started betting higher, and from $20 per spin and above the game become randomly buggy & the reels hardly spin. I contacted Yggdrasil who basically claimed that I was wrong even though I have video evidence of the reels doing this on higher bets. I suffered an alarmingly high loss from the game which to me seems like it’s because of the malfunction with the reels not even spinning. 

Dear xdpchnw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to point out that we deal with complaints regarding online casinos only. Since it would be close to impossible to prove that this issue has been caused by the casino, I am afraid that there is not much more we could do for you.

Please do not hesitate to contact me if there is anything else, I could help you with, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Hi Kristina

Thanks for the reply. Do you think this would be a software provider issue or casino issue? I only contacted Yggdrasil because the casino told me too. So I wasn’t sure if they were just passing the buck.

Thank you for your reply, xdpchnw. We also recommend players with similar issues to contact game providers. Some players reported that using a different browser or having a stronger internet connection helped. You can try it, but of course, this is not always helpful for everyone. Other players just moved on to other games that worked correctly.

Unfortunately, from our position there is not much more we could do here.

No problems thank you!

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.