The player from Rhineland-Palatinate faced a delay in a withdrawal starting on 26.04.2024. The casino had ceased communication, including chat, and the player was seeking assistance. Prior withdrawals had been processed successfully. The complaint was rejected due to the player's lack of response to follow-up messages and questions from our team.
Godbunny Casino - Player’s withdrawal has been delayed.
Amount: €1,300
Godbunny Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
Hello, the casino is simply not processing my withdrawal from 26.04.2024, and they are no longer responding to me, not even in chat. Perhaps you can assist me. All withdrawals prior to the 26.04 were processed.
Automatic translation:
Public
Public
6 months ago
Hello teenagemutants808,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Godbunny Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
Translation
Hey yes my account is fully verified and I have already withdrawn funds. The winnings are without bonus
the casino no longer responds to emails or chat.
the last time on 26.4. Contact with the casino
Thanks
Automatic translation:
Public
Public
6 months ago
Hello teenagemutants808,
As the recommended time frame has now passed, can you please advise if there's been any update regarding the payout?
