HomeComplaintsGodbunny Casino - Player’s withdrawal has been delayed.

Godbunny Casino - Player’s withdrawal has been delayed.

Amount: €1,300

Godbunny Casino
Safety Index:High
Submitted: 07 May 2024 | Case closed : 31 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Rhineland-Palatinate faced a delay in a withdrawal starting on 26.04.2024. The casino had ceased communication, including chat, and the player was seeking assistance. Prior withdrawals had been processed successfully. The complaint was rejected due to the player's lack of response to follow-up messages and questions from our team.

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6 months ago
Translation

Hello, the casino is simply not processing my withdrawal from 26.04.2024, and they are no longer responding to me, not even in chat. Perhaps you can assist me. All withdrawals prior to the 26.04 were processed.

Automatic translation:
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6 months ago

Hello teenagemutants808,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Godbunny Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

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6 months ago
Translation

Hey yes my account is fully verified and I have already withdrawn funds. The winnings are without bonus


the casino no longer responds to emails or chat.


the last time on 26.4. Contact with the casino


Thanks

Automatic translation:
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6 months ago

Hello teenagemutants808,

As the recommended time frame has now passed, can you please advise if there's been any update regarding the payout?

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6 months ago

Dear teenagemutants808,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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