The player from the US is dissatisfied with the withdrawal process. We were forced to reject this complaint because the player lost all his balance before we could help.
Gibson Casino - Player’s withdrawal has been delayed.
Amount: $100
Gibson Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Well as I stated Gibson is sister casino to others I got cashouts pending since thanks giving couldn't play ruined my whole Christmas and birthday so when I got email saying I got $10.00 free chip beat playthrough went to cashout they said I couldn't please help
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2 years ago
Dear Hardrock74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
Do I understand correctly that you have accumulated these winnings with the $10.00 free chip?
Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Thank you for your reply, Hardrock74. Do I understand correctly that there is no balance left in your account?
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2 years ago
I apologize, Hardrock74, but since you have lost all your winnings, I am afraid there is not much more we can do for you.
Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for understanding.
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2 years ago
Yes I know that's why I text but all the others are still ongoing from sister casinos
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2 years ago
Unfortunately, since you have no balance left, we have no other option than to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
