The player's complaining about RTP of the casino's poker games. The complaint was rejected as the player stopped responding.
GGPoker Casino EU - The player's complaining about RTP.
Amount: €20,000
GGPoker Casino EU
Safety Index:Above averageSafety Index
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7.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Random generator playing poker is unbelievable
slot faulty and do not pay out the odds as stated
no valid game licenses for Austria
Automatic translation:
Public
Public
3 years ago
Dear Tanja,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
Public
Public
3 years ago
Translation
There is a difference between luck or a human-made computer program, that can be written.I would also like to note that it happens so often that my starting hands are AA and the entire table does not get a suitable starting hand to bet anything and then after the umpteenth AA never seen AA as often as at GGPoker ????
And anyway, a small pair makes you checkmate on the hundredth AA randomly said player has a big stack that he even though I do everything right he pays it anyway and lo and behold, the last card said 4
just one example of too many ......
Next note I claim that it is intentional to keep the tension going, but with coincidence or luck it doesn’t have much to do with when an analyst looks at the hand history of my hands played he will surely agree with me too often plays BB against AA and so on of course you can play carefully but every paid all in against AA ???
and your slots do not work properly. References to it again look at my history even if you are unlucky that is too much of a misfortune !!!!
Automatic translation:
Public
Public
3 years ago
Dear Tanja,
Could you please advise which exact game did you play? Was it a live game? What game provider functions the game you played?
