GGBet Casino - Player wishes to close her casino account.

Good evening, my name is Katerina Triantos and I have a significant issue with the Gg bet casino. I have made countless deposits and have not been able to make a single withdrawal. I have sent them hundreds of requests to deactivate my account but they never respond. I kindly request that you assist me with this matter - I want to close my account with this casino permanently, they are thieves and scammers. Once, my account balance was ready for withdrawal, they continuously demanded more documents even though I had already sent all the correct documents. I really need your help and am awaiting your response. Thank you very much.

Dear rina123,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I hope I understood it correctly. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings GGBet Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@gg.bet (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments.

Thank you in advance.

Best regards, Petronela

Dear rina123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I want to call my casino account Gg bet they are thieves

Have you sent the request as advised in my previous reply, please? You can forward any relevant communication to petronela.k@casino.guru at your earliest convenience.

Dear rina123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.