The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GGBet Casino - Player’s withdrawal has been delayed.
Amount: €70
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good morning! GGBET payment problem. I've been playing on the site for about a year now. This is the second time this problem has happened. On 12-12-2022 at 20:08 the withdrawal request was processed and transferred to the status IN PROCESS. Payment is usually made within 5-15 minutes. But this time he is stupidly stuck in the process until today. Support replied that this rarely happens and that in my case you have to wait 72 hours. It's been 72 hours and I still haven't received my winnings. Withdraw to usdr_erc20. Support assures that the delay is on the part of the payment intermediary))) I just can't believe that in 2022 €70 is processed for 5 days. Especially for e-wallet. On foot they would bring it faster) please the forum to help the situation! My water isn't enough anymore. Thanks in advance!
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2 years ago
Dear Kosmas,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
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I inform you that my account is fully authenticated. the money from the casino account has been deleted. The casino has fully processed my request. They tell me they have sent it, the money is being processed by a payment intermediary. I don't believe in that. the maximum time limit is 3 working days. And this is usually done through a bank. The withdrawal takes place in an electronic wallet and the process does not take more than 24 hours, from the moment the casino has a processor and approved the payment. Besides, the company itself says so. I asked them for ways to contact the payment intermediary. They replied that this cannot be done. Why??)
8.15. A withdrawal amount up to USD 300 will be approved for the next day from the date of request, except for weekends and holidays.
8.16. The withdrawal amount of USD 300 to USD 2,000 will be approved within 5 days from the date of request, except for weekends and holidays.
8.17. The withdrawal amount of USD 2,000 to USD 20,000 will be approved within 14 days from the date of request, except for weekends and holidays.
8.18. The withdrawal amount from USD 20,000 will be approved within 30 days from the date of request and no more than USD 20,000 within 30 days from the date of request.
These are their regulations. And they don't obey him. They themselves told me that I will receive them by today. Today, however, they say, be patient. They give me an indefinite time, they don't want to take their responsibilities. I have been in online gambling since 2004 and I know very well how and what is involved with payments. The 14 day period you mentioned is unreasonable. It is usually done by companies with a low budget or on the verge of closure. I do not accept any other excuse. I wonder how such companies get licensing? After all, the company has pulled the rope, I can see it from the comments of other players and on other forums! For me there is no more excuse from them. The worse it gets. It is no longer a reliable company. And I no longer recommend it. 
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2 years ago
Hello all
The withdrawal was approved by the casino in the timely manner.
The transaction is now being processed by the external payment provider.
Kind regards
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2 years ago
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Ok ok))) completely irresponsible. From 12-12-2022 until today I have not received the money.
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2 years ago
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Eighth day that I have not received the money... Very nice.... Maybe next year I will receive it
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2 years ago
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Good morning! finally i got the money after 10 days. The issue is considered expired! Thanks to the forum for the help!
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2 years ago
Dear Kosmas,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
