The player from Greece was experiencing difficulties withdrawing his winnings due to ongoing verification. A few days later the player informed us that the issue had been successfully resolved. The complaint was closed as 'Resolved'.
GGBet Casino - Player’s struggling to complete the account verification.
Amount: €440
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
WHILE DEPOSITORS ARE NORMALLY WHEN THE TIME OF WITHDRAWAL COMES, THEY ASK FOR BETWEEN NORMAL DOCUMENTS INCREDIBLE PHOTOS AND EVERYONE HAS TO SAY EVERYONE SAYS ANYTHING.
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3 years ago
Dear nikolas88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
HERE AND 3 DAYS AND TELL MY OTHER WHILE I HAVE 3 DAYS columns ALL MY DOCUMENTS TO SEAL ALL NOMIMA.OLO looking DIKAIOLOGIES.TO IS BETTER TO DO BY AUTHORITY IDENTIFICATION BEFORE PAIXEIS.GIATI DEPOSITS AND ALL THE MONEY TO PASS WELL IS IN COMMITMENT BUT THEY BRING ALL DIFFICULTIES AND EXCUSES .... THANK YOU VERY MUCH ...
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3 years ago
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THEY CONTINUE AND MOCK WITH THE DOCUMENTS AND THE PHOTOS.
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3 years ago
Thank you very much, nikolas88, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Dear nikolas88,
I’m sorry to hear about your negative experience. I’ll contact the casino and see if I can help.
I would like to invite GGBet Casino to join this conversation.
Dear GGBet Casino,
Can you please state the reason why nikolas88’s identity verification has not yet been concluded?
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3 years ago
Translation
THE ISSUE WAS SETTLED PLEASE CLOSE THE COMPLAINT.
THANK YOU VERY MUCH THE CASINO GURU FOR YOUR HELP AND FOR YOUR TIME !!!
EVERYTHING IS OK!!!
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3 years ago
Thank you, nikolas88, for letting us know and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
