GGBet Casino - Player is struggling to withdraw her winnings.

Hello, I came to demonstrate my indignation with this casino, it does not pay, they are mistakes, I managed to make a rollover of a deposited bonus, I requested a withdrawal of 115 they refused and did not explain to me why, well, they sent me to make the withdrawal again, and it was what I did after 15 days passed I already complained a lot with them my withdrawal came back and it was refused again, what they always do they say that it is necessary to wait 15 days but never heard that, every 15 days they keep refusing the cash for the person to spend and if they give up I'm already tired and it's only 100 R$ and they don't pay, help me for love!

Dear marciadsouza703,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions.

Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Did the casino contact you as the live chat support suggested? What was the casino's message about?

Please send any relevant communication to my email tomas@casino.guru or post it here.

Looking forward to hearing from you.

Best regards,

Tomas

Hello, after complaining here they paid my earnings after 15 days, thank you, it can be resolved

Dear marciadsouza703,

I'm glad to hear your winnings were paid out. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru