The player from Brazil had experienced withdrawal issues due to account verification problems. Despite having sent the required documents multiple times, the casino had repeatedly rejected them. The player eventually managed to resolve the issue on his own by persistently submitting the required documents. The player had expressed dissatisfaction with the casino's support, while we acknowledged the resolution of the issue and marked the complaint as 'resolved'.
GGBet Casino - Player is having problems with document verification.
Amount: 1,176 R$
GGBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
4 months ago
I can't withdraw my money, they ask me to verify the account, I've sent my documents and selfie in every possible way and it's always refused, I don't know what else to do I can't get support on the website, the support button isn't clickable, I need check my account to withdraw my money, they are not accepting my documents even though I send them in several possible ways.
Public
Public
4 months ago
Dear josuexz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Could you please list which documents you have already provided and when exactly did you send the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
- Have you contacted casino support via email at support@gg.bet ? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
Public
Public
4 months ago
Translation
Thanks a lot for the help.
I managed to resolve it on my own, I sent the document more than 20 times for acceptance.
I contacted the casino via email and social media but I didn't get any support, I don't recommend it to anyone, the support button on the website doesn't work either.
I thank the casino guru website for trying to help me.
The problem is resolved but I do not recommend the site to anyone to use, it is very bureaucratic and unsupported.
Automatic translation:
Public
Public
3 months ago
Dear josuexz,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
