GGBet Casino - Player is criticizing false advertisement of bonus.

this platform is not hoinesrting its promotions they say cashback code is valid until march 1 2023 , then i activate the cashback and it says activated with green text , then i make 2 deposits for 100 and 150, then on the sameday i ended up losing, then now when i ask them they say the bonuse was not activated and we cant give you anyting and basickly i told them i activated durung the promotiong period and they just ended the chat on me. the agent name is kurt, i hope you see this nice try to scam me, you show me you cant be trusted gg.bet let me know if you need any screenshots

Dear alirezakrv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Cold you please send me the exact link of the bonus that you tried to activate and forward your bonus history to petronela.k@casino.guru?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

ok i recived a code from thire bot gg.bet telegram this is what the bot said and i have screneshot-

 Cashback 10%

Press the button to head to your personal profile and activate the code: OLOT

🔹 The promo code is valid until 01.03.2023

i activated it theu the personal profile just like what the bot is instricting, i put the code and it said activated, after that i make 1 100 dollers deposit and 1 150 deposit the same day,then i lost the bets. now i was expacting to get my cashback 1-2 weeks latter or something so i contacted thire support chat, they said they cant do anything since it was not activated, and after i put the code i most wait for offer to appear, that dont make sence since the bot just say activate thru personal profile so thats what i did. and another thing they say to me was i activated it but the promotion was finished. i said no thats not true becasue your bot is saying its valid until 01 march and that date i activated it nothing of that sorth ever appread i just activated the code and it said with green text activated. basickly they are not honering thire side of the deal i have screenshot

i made several money in to the broker that day.

Thank you, alirezakrv, for your reply. Do I understand correctly that the activated bonus was for the sports betting section, please?

yes it was 10 percent cashback

I checked all the bonuses on the website and they all need to be triggered inside the account. Could you forward a screenshot of your bonus history to check if the cashback bonus was active, please? My email address is petronela.k@casino.guru.

Dear alirezakrv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.