The player from Germany is facing a delay in the withdrawal of her 200 Euros of winnings. The casino, GGBet, cites technical reasons as the cause of the prolongation.
After a processing time of 5 days, gg.bet still has not paid out my winnings of 200 Euros, stating that the payout could be prolonged due to technical reasons.
Dear Ina1986,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
It's not the amount of the winnings. I won 1500 euros 3 weeks ago. Half of it was in my account the next day and the other half the day after that. All documents are complete.
I fully understand your frustration, Ina1986. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
The money was credited back to my player account for technical reasons.