The player from Germany was facing a delay in the withdrawal of her 200 Euros of winnings. The casino, GGBet, had cited technical reasons as the cause of the prolongation. Despite her account being fully verified and her withdrawal approved, the funds had been returned to her player account. We had advised the player to wait an additional 6 days to allow the casino two full weeks to process the payment. However, due to lack of response from the player to our follow-up messages, we were unable to proceed with the investigation and the case was consequently rejected.
GGBet Casino - Player experiences delayed €200 withdrawal.
Amount: €200
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Translation
After a processing time of 5 days, gg.bet still has not paid out my winnings of 200 Euros, stating that the payout could be prolonged due to technical reasons.
Automatic translation:
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7 months ago
Dear Ina1986,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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7 months ago
Translation
It's not the amount of the winnings. I won 1500 euros 3 weeks ago. Half of it was in my account the next day and the other half the day after that. All documents are complete.
Automatic translation:
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7 months ago
I fully understand your frustration, Ina1986. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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7 months ago
Translation
The money was credited back to my player account for technical reasons.
Automatic translation:
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6 months ago
Hi Ina1986,
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
Thank you.
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6 months ago
Dear Ina1986,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
