GGBet Casino - Player claims that payment has been delayed.

Hi, my withdrawal is delayed that usually just takes hours to 1 day. They keep telling me that this may take 5 working days but at fifth working day, I followed up and they told me there is a problem with their payment provider and suggested that they cancel the withdrawal and make me re-do the process. And I re withdraw as they suggested but it is still not on my account. I am quite worried as this has never happened before and I am still at loss by a lot. I really liked their platform, fast and easy to navigate but making their players worried and their support service is quite rude, with the repeated dialogue of "wait for 5 working days".

Kindly asking for your assistance.

Dear toraozz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Kristina,

Thank you for the fast response. I am fully verified and have been playing with their platform for almost a year so I'm quite worried that this happened since it usually be credited immediately. They keep saying "unfortunately there is a problem with their payment provider that is causing delay" Then, I shall wait within 14 days and please get back to me to help.

Thank you and stay safe

Hi, my other request has taken as well 7days or 5 working days and they are doing the same thing prolonging my request. I don't know what to do anymore. They told me there is nothing to worry about but it is quite worrisome. Sending attachment in batch

Other attachment

My withdrawal of 8,724.74

Dear toraozz,

Have you received your withdrawal from the casino yet?

Hi, I have not received my withdrawal yet

Hello, I emailed them again and they are doing the same after 14 days recommending to cancel my withdrawal.

update:

Thank you for your reply, toraozz. Do I understand correctly that you have made successful withdrawals before? When did you receive the last withdrawal? Did you use the same withdrawal method in the past?

Hi, yes I've been using the same withdrawal method to them for almost over a year, this is the first time that it happened. This case btw can be closed now, after approximately almost 20 days, I have received my withdrawal.

Dear toraozz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru