The player from Brazil is inquiring about the website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
GGBet Casino - Casino website is not loading properly.
Amount: 2,000 R$
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I received an email on Sunday saying that in order to access my account again I would have to contact the casino chat, send them an email or contact them at +44 (203) 769-19-62.
I contacted the casino via the chat on the site, I talked to an operator and he told me that in 2 hours I would receive the account recovery email for me to change the password.
So far I haven't received anything after 12 hours. I tried to contact the casino via the email I received and also got no response.
Automatic translation:
Public
Public
2 years ago
Dear MarllonSales,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m not sure how we could be of any help if the tech department of the casino wasn’t able to fix the problem.
My only suggestion would be that this issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or if the entire website seems to be offline?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
