HomeComplaintsGGBet Casino - Casino website is not loading properly.

GGBet Casino - Casino website is not loading properly.

Amount: 2,000 R$

GGBet Casino
Safety Index:Low
Submitted: 18 Oct 2022 | Case closed : 02 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil is inquiring about the website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
1 year ago
Translation

I received an email on Sunday saying that in order to access my account again I would have to contact the casino chat, send them an email or contact them at +44 (203) 769-19-62.


I contacted the casino via the chat on the site, I talked to an operator and he told me that in 2 hours I would receive the account recovery email for me to change the password.


So far I haven't received anything after 12 hours. I tried to contact the casino via the email I received and also got no response.





Automatic translation:
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Public
1 year ago

Dear MarllonSales,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m not sure how we could be of any help if the tech department of the casino wasn’t able to fix the problem.

My only suggestion would be that this issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or if the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

 

 

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1 year ago

Dear MarllonSales,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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