The player from Chile has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Gate 777 Casino - Player’s winnings haven’t been received yet.
Amount: $400,000 CLP
Gate 777 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good afternoon, casino gate 777 asked me to accredit my person through the identity document to be able to withdraw money manually, since their page does not allow money transfers due to a problem with their software, but to do so I must accredit , I sent all the information almost 10 days ago and nothing happens, just the same information as always that I have to wait, I need someone to help me deposit my money and not make me wait any longer
Automatic translation:
Public
Public
1 year ago
Dear ojedagarces,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Thank you for your reply, ojedagarces. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?
Have you accumulated your winnings with or without an active bonus?
Public
Public
1 year ago
Dear ojedagarces,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Translation
Hello good, you know after so much insisting, they made me the deposit, but for a lower amount, I asked to take out 400,000 cl but they deposited me 326,000 cl, never play in gate 666 they are scammers
Automatic translation:
Public
Public
1 year ago
Thank you for the update, ojedagarces. Unfortunately, sometimes banks deduct transaction fees or currency exchange fees, which are usually out of casinos' hands.
Have you tried contacting the casino regarding the missing funds? Have you received any explanation? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here. Thank you in advance.
Please disable your AdBlock