Gamdom Casino - Player claims casino failed to enforce self-exclusion requests.

Hello there.

Ive struggled with a sever gambling addiction for a number of years and have used gamdom through, most of it.

ive had multiple bans due to requests for self exclusion and requested to be IP banned which couldn’t be done. I was easily able to create new accounts and deposit and loose over 20k in a morning with no request for id. Even so, still not been asked for one.

im seeking separate help for my issues however gamdom has failed to flag this and to the point where i was begging for extra money to gamble with and their vip team were happy to keep giving extras despite an obvious addiction.

this has all ruined me financially. The company has failed to put any fail safes in place.

to add, years ago when I was under 18, I was easily able to add and create new accounts and loose thousands. Again, no kyc was pushed.

Hello ewoodfine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account? When was the first time you mentioned gambling addiction to them? How many accounts do you own in this casino and did you use the same details to register there?

Thank you very much in advance for your reply.

Best regards,

Nick

Hello Nick,

I’ve had 3-4 accounts with similar emails (first and last name). First request was a couple of years back and they blocked another account of mine due to me begging for extra bonuses. They then unblocked this around 6 months later despite me mentioning I was struggling to pay bills.

for depositing funds, I used Bitinvestor for both accounts with the same login and this was still not flagged despite depositing on another account.

the underage gambling was on previous accounts but obvious kyc requests and caring about the amount of money being gambled could’ve prevented this.

like I said, I used the same deposit account on bitinvestor to deposit on gamdom.

i have submitted details to them before, names and address ect but i was told not to worry about KYC unless they asked.

on some of the first accounts i created, i mentioned being u stage in which they were blocked right away.

on some of the more recent accounts, this was because I was constantly begging for bonuses and mentioned about some struggles paying bills. They then unblocked it a few months later.

the current account I have at the moment is still open. It’s quite clear from the daily emails to the team begging for bonuses, and them providing them, that I have a problem. Depositing such large amounts is an issue without a question asked.

Hello ewoodfine,

Can you please advise for how long did you self-exclude yourself for the first time? Is there any evidence that you requested for exclusion or mentioned gambling addiction to the casino?

Dear ewoodfine,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.