The player from Alabama had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received yet. This had been her first withdrawal attempt. Despite our team's efforts to resolve the issue by contacting the casino, there had been no response from the casino's side. The casino operated without a valid license and didn't refer to any ADR service, leaving us unable to turn to a gaming authority. As such, we had marked the complaint as 'unresolved', potentially affecting the casino's rating. We had advised the player to choose casinos based on their reviews and ratings in the future to avoid similar situations.