The player from California had requested a withdrawal less than two weeks before submitting the complaint, but the payment had not been processed. After multiple interactions with the Complaints Team and the casino, the player had been able to secure a refund of $50 from her bank. The player had expressed satisfaction with the resolution and suggested the complaint could be closed. Consequently, we had closed the complaint as per the player's request.
Gamblemax Casino - Player claims that payment has been delayed.
Amount: $50
Gamblemax Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.3
Gamblemax Casino has a Safety Index of 0.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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10 months ago
Who was led to this game through Facebook like my initial free bonus and was doing fantastic which should have been my first clue. Submitted for withdrawal since I had completed all the playthrough requirements. I was told in order to withdrawal I had to make the $50 deposit which I did. The withdrawal has been pending. I have never been asked to confirm any information nor have I gotten any response from them. I have asked for a refund of my $50 deposit due to my belief if this is a fraudulent application. My deposit went to Brandy's Beauty Bar. I am sending more emails to them as well as contacting this organization and I'm trying to do stop payment through my bank
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10 months ago
Dear laura92346,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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9 months ago
Dear laura92346,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Hi thank you for all your assistance I was approved by my bank to refund the $50 thank goodness. Truly believe I will never ever get paid from them which is why I wanted to proceed with getting my 50 bucks back and call it a wash. After all my emails and messages to them every response was the same.
So you could probably close my complaint out unless you needed to further investigate this company. And I'm wondering if anybody else has realized that their deposit goes to Brandy's Beauty bars when you pay through PayPal.
thank you again for your assistance
