HomeComplaintsGamblemax Casino - Player can't withdraw winning and receives no response.

Gamblemax Casino - Player can't withdraw winning and receives no response.

Black points: 616

Amount: $5,000

Gamblemax Casino
Safety Index:Very low
Submitted: 10 Feb 2024 | Unresolved : 22 Feb 2024
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

10 months ago

The player from California is experiencing a problem with unprocessed withdrawal. The casino's live chat and email support have failed to respond.

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10 months ago

Have not been cashed out sent emails no response and live chat won’t even respind

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10 months ago

Dear corinar78,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Gamblemax Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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10 months ago

I deposited the 50 as ask they told me once I made my deposit that I would be cashed out within 24 to 72,hours I cashed out on the 2/4/24 and I haven’t received nothing I emailed the casino no response , I cashed out a total of 10.000

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10 months ago

My cashout is no longer there these ppl are fruads

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10 months ago

Dear corinar78,

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

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10 months ago

Yes it was real money and I spoke to them on the 9 when they said they would send me a email confirmation saying my money was processed and now they won’t return any of my email or talk to me in chat box

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10 months ago

My case was verdict on the 4 of feb

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10 months ago

file

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10 months ago

You ppl aren’t doing really much to help me either

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10 months ago

Dear corinar78,

Unfortunately, I am afraid that we wouldn't be able to help anyway since this casino has 10+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Gamblemax Casino to ignore us completely in our attempts to mediate any kind of issue.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Gamblemax Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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