Funclub Casino - Player's withdrawal has been delayed.

They hold my Wd and did not release in my account more than one month

here are the pix of transaction history of my page

Dear mehrdad1341,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you requested 2 withdrawals on the same day, but only one has been processed so far?

Have you tried discussing this problem with the casino directly? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina

Do I understand correctly that you requested 2 withdrawals on the same day, but only one has been processed so far? No, , when I tried to request WD, it told me that you have pending WD request, that was belong to the more than 45 days ago (they paid me already), then I asked the customer service to tag it as it completed, to be able to request a new WD. this is why it looks like the same day 2 WD request.

Thank you for your reply, mehrdad1341. I see. I hope I understood correctly, that you received successful withdrawals in the past (correct me if I am wrong, please). Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino as to why your withdrawal has been pending for so long? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Dear Kristina

Yes, I received successful withdrawals in the past after 45 days. they tell me that I am under audit ??????!!!!.

they removed the deposit option from my page, to be not able to play again, because I won few times more than their expectation, ( but their excuse is the issue is due to software glitch). also it happened to me with their sister casino Sliveredge (but this casino is not owe to me) .

Yes. I accumulated my winnings with an active bonus, that will subtract from it (maybe it is 150$ out of 400$)

best regards

Thank you very much mehrdad1341 for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello mehrdad1341,

I have reviewed your case and will contact the casino to see if I can help. To be sure that I have all the relevant information, can I ask you if you know exactly which bonus you played with?

We would like to invite Funclub Casino to join the conversation and to aid in the resolution of this complaint.

Dear Funclub Casino, can you provide any update on the status of the player's account/withdrawal?

Hello Dear Adam

I think it was 200% bonus with 70$ deposit. I also like to ask them, why they removed deposit option from my page and when I ask them about it, they lie to me.

thanks

We would like to ask Funclub Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello Casino Guru & Mehrdad,

Hope you're doing well!

We checked your account and found that we have sent you an email on April 13th (Wednesday) requesting you to share your bitcoin address but we have not heard from you since then. Please send an email on: officemanager@totalgaming.biz and mention the following information in the email:

1. Your username:
2. Registered email address:
3. Bitcoin address and
4. Casino Brand: Funclub Casino

We're sorry that you're unable to deposit at the moment because whenever the account goes under an audit due to any reason the player is unable to make the deposit.

Please send the details as soon as possible and contact us on our 24/7 live chat support to inform us that you have sent the email to expedite your withdrawal request.

Regards

Support Team

Funclub Casino

Thank you for your response, Funclub Casino, and for clarifying the situation.

Dear Mehrdad,

Please let us know if you have sent the details as requested by the casino.

Kind regards,

Adam

Thank u Adam

I already sent all information at that time. but I am going to resend it. I hope there is no more excuse for them after more than 2 months.

Thank you for the additional information, Mehrdad1341.

Dear Funclub Casino,

Can you confirm that you now have received everything required to process the player's withdrawal?

Dear Mehrdad1341.

Have you now received payment?

Please provide us with an update on the situation with your withdrawal.

Kind regards,

Adam

Dear Adam

Not yet . they still turn me around

Dear Funclub Casino,

Please update us on the situation with the player's withdrawal. Have you received all the information needed to expedite the withdrawal request as you previously stated?

Hello Adams

Thank u very much for your help

After nearly 3 months, they eventually paid me today.

best regards

Dear Mehrdad1341,

I'm glad to hear that your issue has been resolved and your payment received. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam