Funclub Casino - Player has been accused of opening multiple accounts.

Somebody hacked ny account and said even if I deleted the other accounts it wouldn't matter I won almost $10,000 on the $300 no deposit money to start is their anything I can do to get my winnings . Very disappointed and really needed that money so I don't lose my power, home ect. Please let me know if their is anything I can do to get paid

Dear Michele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.funclubcasino.com/rules/?set_lang=en_GB:

"The Casino will occasionally offer Promotional Coupons as Free Chips. The maximum withdrawal amount for any free chip given is 1x the value of the free chip. For example if you are given a $ 100 free chip and request a withdrawal amount of $500, you will only be approved for $100."

Could you please confirm that your winnings have been accumulated purely from a $300 Free Chip? If yes, please understand that you are not entitled to more than $300 maximum cash out.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Could you provide more information regarding "other accounts" that you had to delete? Looking forward to hearing from you.

Best regards,

Petronela

Dear Michele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.